Your outsourced maintenance department.
Service Sharks plugs into your operation as a dedicated team — coordinating tenants, vendors, inspections, and reporting across the entire portfolio.
An extension of your property management team.
We own the maintenance function end-to-end and report up the way an internal team would.
- Chase contractors. Follow up on quotes.One team coordinates the work and qualified licensed partners where required.
- Tenants call your PMs at all hours.We absorb the maintenance phone line.
- Spreadsheets, photo threads, lost emails.Organized, documented reports per unit.
- Reactive repairs eat the budget.PM schedules protect NOI.
Everything a maintenance department does.
From tenant request to documented summary — one accountable team running the full lifecycle.
Tenant Communication
We absorb the maintenance phone line — intake, scheduling, status updates, close-out.
Move-In / Move-Out
Photo-documented condition reports for every turn — protecting deposits and shortening unit turnaround.
Preventive Maintenance
Scheduled PM on HVAC, plumbing, life-safety, and exterior systems across every unit.
Partner Coordination
Qualified licensed partners coordinated where required for plumbing, electrical, and specialty work — one accountable contact per property.
Priority Response
Urgent calls move to the front of the schedule — HVAC and appliance work self-performed, other licensed trades coordinated where required.
Portfolio Reporting
Organized portfolio reporting on work orders, response times, spend, and documented asset condition, delivered through your service relationship.
The visibility your owners and asset managers expect.
Asset health, response time, and spend — rolled up so leadership sees exactly what's happening across the book.
- Work order volume & SLA
- Average response time
- PM completion rate
- Spend by category
- Asset condition scoring
- Turnover cycle time
Hand the maintenance function to a team built for it.
Share your portfolio. We'll walk a sample of properties and send back a proposal scoped to your book.